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FAQs

Whether you are a homeowner or business manager, you may be considering having a security system on your property installed or updated. However, you may have a number of different questions about the best way to go about this. That’s why the Milwaukee alarm system experts of Milwaukee Alarm Company have compiled the following list of some of our clients’ most frequently asked questions and their answers in order to better inform the general public about the facts regarding security and alarm systems.

If your question isn’t here or you would like to speak with a customer service representative in person, please contact our offices today at 414-271-8800.

How do I get an insurance discount?

Most insurance companies do offer an insurance discount. The amount of discount depends on your insurance carrier and the type of protection. i.e. Fire, Burglary, or Hold Up.

How do I test my alarm system?

Prior to testing your alarm system, call our Alarm Monitoring Facility at (414) 271-8800, give your name and passcode along with the name of the business or residence you want to test. Arm the system and after the entry delay time expires, open a door, walk by a motion detector, pull a fire pull station, use a can of smoke on a smoke detector, or push your hold up buttons. Reset your hold up buttons and reset fire pull stations, then disarm system twice. The first disarm is to silence any alarms. The second disarm is to reset the panel. When you have completed testing your alarm system call our Alarm Monitoring Facility again and give your name and passcode along with the name of the business or residence. Ask our dispatcher what alarm signals we received. Tell the dispatcher you want the system off test, any signals received after that will be treated as actual alarms.

How is your phone answered?

Our phones are answered 24 hrs / 7 days a week by a live person 100% of the time. No annoying automated attendant will ever answer the phone.

I have a Milwaukee Alarm Co Invoice, where do I send payment?

Please make payment available to Milwaukee Alarm Co Inc.

Milwaukee Alarm Co Inc
PO Box 856
Milwaukee, WI 53201

If I am remodeling or adding to my home or building, what should I do?

Contact our consulting department at (414) 271-8800.

Is Milwaukee Alarm Company UL Listed?

Yes, we have been U.L. listed since 1988.

What companies has Milwaukee Alarm Company purchased?

We have acquired 11 companies within the past 37 years including the following 8 companies since 1990. Central District Alarm – 1991, Foremost Security Products – 1992, Wisconsin Industrial Police – 1992, Pinkerton Security – 1993, Bill Toepher Associates – 1995, Certified Security & Controls – 1997, Retronics Alarm – 1999, Eyesthere – 2013 .

What do I do if I have changes of address, pass codes, passwords, or phone numbers?

There are a few methods you are able to change this information. Fax a request to (414) 271-9393, email a request to CentralStation@MilwaukeeAlarm.com or US Mail to Milwaukee Alarm Company P.O. Box 856 Milwaukee, Wisconsin 53201. Remember to put the name of your business or last name of your residence, the address, a pass code, your phone number along with the update.

What if my burglar alarm trips on accident?

The first step is to remain calm and shut your alarm system off, usually entering your passcode at the keypad. The second step is to contact our Alarm Monitoring Facility at (414)271-8800. Identify yourself by using your password along with the name of the business or if a residential customer your last name. As long as the password matches our records we will ignore the alarm. If the password does not match our records the alarm will be handled as an actual alarm.

What if my fire alarm trips on accident?

The first step is to remain calm and shut your alarm sysetm off, usually entering your passcode at the keypad. The second step is to contact our Alarm Monitoring Facility at (414)271-8800. Identify yourself using your password with the name of your business or if a resiential customer your last name. As long as the password matches our records we will ignore the alarm. If the password does not match our records the alarm will be handled as an actual alarm.

Where is your Alarm Monitoring Facility located?

Our Alarm Monitoring Facility has been located at 214 East Florida Street, just south of downtown Milwaukee, Wisconsin for the past 30 years.

What is the difference between a pass code and a password?

A pass code is assigned to users of your alarm system, this code (usually 4 digits) is the code which is used to turn on and off your alarm system at the keypad. A password may be used in order to cancel a false alarm by contacting our Alarm Monitoring Facility at (414) 271-8800. The pass code and password may be the same code.

What do I do if my trouble light comes on?

Depends on your system, you may need to enter a valid passcode at the keypad to silence the alarm siren. In most cases you will require a service call. Please contact our service department at (414) 271-8800 to schedule an appointment.

What are a few cities Milwaukee Alarm Company has installed or monitored either a fire alarm or burglar alarm?

Milwaukee Alarm Co has installed or monitored burglar and/or fire alarm systems throughout Colorado, Illinois, Michigan, Minnesota, and Wisconsin including the following cities:

Antioch, Appleton, Baraboo, Bayside, Bay View, Beaver Dam, Bessemer, Big Bend, Bristol, Brookfield, Brown Deer, Butler, Burlington, Caledonia, Campbellsport, Cedarburg, Chenequa, Chippewa Falls, Colgate, Cudahy, Darien, Delafield, Delavan, Denver, Dousman, Eagle, East Troy, Eau Claire, Elkhorn, Elm Grove, Fon Du Lac, Fox Point, Franklin, Fort Atkinson, Franksville, Fredonia, Germantown, Glendale, Grafton, Grand Chute, Grayslake, Green Bay, Greendale, Greenfield, Hales Corners, Hamilton, Hartford, Hartland, Hubertus, Ixonia, Jackson, Janesville, Johnson Creek, Kansasville, Kenosha, Lac Labelle, Lake Geneva, Land O Lakes, Lannon, Lebannon, Lisbon, Lomira, Loves Park, Madison, Menomonee Falls, Mequon, Merton, Milwaukee, Minneapolis, Monona, Mt Pleasant, Mukwonago, Muskego, Nashota, New Berlin, New Holstein, New London, Newburg, North Prarie, Oak Creek, Oconomowoc, Okauchee, Oostburg, Oshkosh, Pewaukee, Pleasant Prairie, Polk, Port Washington, Portage, Racine, Random Lake, Richfield, River Hills, St. Francis, St. Paul, Saukeville, Shawano, Sheboygan, Shorewood, Silver Lake, Slinger, South Milwaukee, Sturgeon Bay, Sturtevant, Sussex, Thiensville, Trenton, Twin Lakes, Union Grove, Wales, Waterford, Watertown, Waukesha, Waupun, Wauwatosa, West Allis, West Bend, West Milwaukee, Wisconsin Rapids, Whitefish Bay, Wind Lake, and Wisconsin Rapids.

What is card access control?

For many different types of businesses, it is important that certain areas be restricted to all but a few select employees. Card access control allows you to accomplish this important goal by placing locks or other restrictions on sensitive areas so that only qualified employees or personnel can access them. Available access features include thumbprint readers, biometric iris readers, or more traditional proximity cards or key fobs.

What services does your Life Safety Division provide?

Our Life Safety Division specializes in the installation, inspection, and repair of a wide range of different types of home and business security systems. Our technicians are specially trained to test and inspect fire alarm systems, fire extinguishers, fire suppression systems, emergency lighting equipment, carbon monoxide detectors, and sprinkler systems in order to ensure that your home or business is kept safe and up to code.

What is central station alarm monitoring?

Central station alarm monitoring involves having your security or safety system monitored 24 hours a day at a remote location. If your alarm system trips, the alarm monitoring facility will contact emergency personnel (Police Officers, Fire Department) and you. Rest assured knowing that your home or business is being protected 24 hours a day 7 days a week.